Project Management and Design

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1. All the designs need to be reviewed and confirmed by the client step by step before moving forward to the next step.

2. You will receive regular timeline updates via your designated chat space in the form of "Snapshot Reports." These Snapshot Reports will be provided on a weekly basis and will offer an overview of the project’s progress.

3. Each Snapshot Report will include : Working Days: The total number of working days our team requires to complete the project. This is an estimate based on the original scope of work agreed upon. Delays: The cumulative number of days the project has been delayed due to client-related issues. Delays may occur if the client does not adhere to scheduled review sessions, submits requested content later than agreed, or does not respond in a timely manner to queries or approvals necessary for project progress.

4. Your Project Delivery Date is calculated as follows:
   Project Delivery Date = Number of Working Days + Delays

5. If there are any significant scope changes requested by the client, or additional requirements that alter the original project plan, an updated timeline will be provided in the next Snapshot Report.

6. Any additional working days required due to scope changes or new requests will also be reflected in your weekly Snapshot Report.

7. By continuing with the project each week after receiving the Snapshot Report, you acknowledge and accept any adjustments to the Project Delivery Date based on delays or changes as indicated in the report.

8. Adicator should let the client know once each step is ready to review.

9. Before approving each step of the design by the client, if there are any changes needed, the Adicator will take care of those. There is no limit to the requested changes at this stage.

10. After approving each step of the design, if the client changes their mind and requests to change the already approved parts, that spare change will be subject to extra charges (which will be evaluated by Adicator for each case).

11. Adicator is responsible for letting the client know of any delays, problems, or issues that would hinder the ability to complete the outline scope of work.

12. The requested changes on an ongoing project will take 1-3 business days to complete and may delay the project’s deadline.

13. Website design projects need constant reviews and brainstorming sessions. If the client is unavailable for these sessions, Adicator is not responsible for any delays in the project's deadline.

14. At Adicator Digital Makreting Agency, we prioritize personalized and dedicated attention to each of our clients. To maintain the highest quality of service and ensure focused, customized solutions, we exclusively offer one-on-one consultation sessions. We do not conduct group sessions involving multiple representatives from the same business. This policy is in place because we recognize that each individual has unique tastes and preferences. We recommend discussing your needs and preferences internally within your team before sending a single representative to the session. This approach ensures that our consultations remain productive and tailored to your specific requirements.

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Refunds

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1. No refund request is acceptable after beginning the project.

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Content and Access

 

1. Content Migration Service: Our company offers a specialized Content Migration Service wherein we ensure the seamless transfer of content from your old website to the new one. Please note that our responsibility is limited to the transfer process itself and does not encompass any modification, adjustment, or rearrangement of the transferred content.

2. For website-related projects, clients must grant access or provide the username and password to their website hosting accounts within 24 hours after starting the project.

3. The products/services and texts used in the design process are only placeholders, and the client is responsible for taking care of their products & written content.

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Client Responsibilities and Advertising Platforms

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1. Adicator will not be liable for any indirect or consequential losses due to delay in obligated service deliverables, where the delay is because of the client's requests.

2. Adicator is not responsible for any strikes or suspension caused by a client violating an advertising platform's policies and rules (i.e., Facebook, Google, Twitter, etc.).

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Website Maintenance

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1. As part of the website maintenance package, Adicator will provide ongoing support and maintenance for the designated website. The client acknowledges that they are not authorized to make any changes or modifications to the website without the prior consent of Adicator. If you choose to modify the Website, including but not limited to its code, structure, and content, you do so at your own risk. Adicator shall not be held responsible or liable for any crashes, errors, or malfunctions resulting from such modifications made by the User. The User agrees to indemnify and hold Adicator harmless from any and all damages, losses, or expenses arising from or related to User-initiated modifications to the website.

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Project Closure Policy

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1. Project Duration: The Company understands that projects may require time to reach completion. However, it is essential to maintain a reasonable project timeline for the benefit of both the Client and the Company. While the specific duration of a project may vary based on the project's nature and complexity, the Client must actively engage in the project.

2. Inactivity: If a Client is inactive and does not provide any communication, feedback, or project-related activity for a period exceeding 30 days, the Company reserves the right to consider the project as closed and delivered.

3. Notification: Before deeming a project closed, the Company will make reasonable attempts to contact the Client via the contact information provided. 

4. Closure Process: Upon closure of the project, the Company will consider the project as completed and delivered, and any outstanding deliverables will be deemed as final. The Client will not be entitled to any further revisions, modifications, or additions to the project except under a new agreement or contract.

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Amendments to the Policy

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1. The Company reserves the right to amend or update this policy anytime. Clients will be notified of any changes, and the updated Policy will be posted on the Company's website.